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UTSC-Navigating Difficult Conversations

Wednesday, February 21, 2018, 01:00pm - 04:00pm

 

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations often take a large mental and emotional toll on all participants. In fact, having difficult conversations can be one of the most stressful and uncomfortable aspects of our lives and work. Yet the ability to handle difficult conversations respectfully and professionally is also an essential workplace skill. This workshop will review the key elements of preparing for, conducting and concluding difficult conversations.

 

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Location: AA160
Presenter: Shannon Thompson

 

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